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How hijau88 Handles Your Personal Data

Your personal data belongs to you, and we take that seriously. This Privacy Policy explains exactly what we collect when you open an account or use our platform…

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What We Collect and Why We Collect It

hijau88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with hijau88, we collect information you provide directly — your name, email address, contact number, and preferred payment method, whether that is Touch 'n Go, GrabPay, Boost dan FPX. We also collect transactional data each time a deposit or withdrawal is

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processed through these rails, so we can verify the transaction and keep your account balance accurate. Technical data such as your IP address, device type, browser version, and session timestamps is gathered automatically to help us detect unauthorised access and maintain platform stability. We do not
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sell your personal data to third parties. We share it only with payment processors and fraud-prevention partners who are contractually bound to handle it under the same standards we apply internally. All data handling is conducted in line with applicable Malaysian privacy requirements.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CARA HUBUNGI KAMI

Reach Our Privacy Team Directly

If you have questions about how your data is stored, want to request a copy of what we hold, or need to raise a concern about how your information has been handled…

E-mel Privasi Send your data-access or deletion request to our dedicated privacy address. We acknowledge every submission and follow up with a reference number so you can track the status of your request.

Live Chat Our support team is available around the clock via live chat. For privacy-specific queries, they will route your message directly to the privacy officer on duty without delay.

Borang Dalam Akaun Log in to your hijau88 account, navigate to Account Settings, and submit a privacy request through the in-platform form. This method links the request to your verified account automatically.

BAGAIMANA KAMI MELINDUNGI DATA

Six Ways We Keep Your Data Safe

Data protection at hijau88 is handled through a layered approach — technical controls, clear retention periods, and defined contact paths so you always know who to speak to and what outcome to…

Penyulitan Data

All data transmitted between your browser or app and our servers travels over TLS encryption. Stored account and payment records are encrypted at rest using AES-256 so that raw data is unreadable without the correct decryption keys held by authorised personnel only.

Dasar Kuki

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through the banner shown on your first visit or through the settings panel in your account at any time.

Keselamatan Akaun

Two-factor verification is available for your account and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert to your registered address so you are notified of any access we did not expect.

Tempoh Penyimpanan

We retain your account data for as long as your account remains active and for a defined period after closure as required by applicable law. Once the retention period expires, data is deleted from live systems and overwritten in backup cycles.

Permintaan Akses Data

You may request a copy of all personal data we hold about you at any time. Requests submitted through the in-account form or via email to our privacy address are processed within five working days and delivered in a readable format.

Penghapusan Data

If you close your account and ask us to erase your personal data, we will do so within the timeframe permitted by applicable Malaysian law. We will confirm completion in writing once the deletion has been carried out across live and backup systems.

Your Privacy Questions, Answered

The questions below cover the most common concerns raised about how hijau88 handles personal data, from what we collect when you deposit via Touch 'n Go or GrabPay through to how long we keep records and how to ask us to delete them.

We collect your name, email address, phone number, date of birth, and the payment method you register — such as Touch 'n Go, GrabPay, Boost dan FPX. We also log device and session data automatically for security purposes.

We share data only with payment processors needed to clear your deposits and withdrawals, and with fraud-detection partners. All third parties are bound by data-processing agreements that mirror our own privacy standards. We do not sell your data.

Submit a data-access request through the in-account form under Account Settings, or send an email to our privacy address. We will acknowledge your request within two working days and provide the data within five working days.

Yes. Once your account is closed, you can request deletion of your personal data. We will process this within the timeframe required by applicable Malaysian law and confirm in writing once it is complete across live and backup systems.

We use essential cookies to keep your session active, preference cookies to remember your settings, and analytics cookies to see how the platform is used. You can review and adjust your cookie choices via the settings panel in your account.

Payment transactions are transmitted over TLS encryption and never stored in plain text. We receive a transaction reference from the payment provider rather than your full account credentials, which limits the data we hold about your payment instruments.

You can reach our privacy team via live chat around the clock, through the in-account request form, or by email to our dedicated privacy address. Urgent security concerns are escalated on the same day they are received.

How hijau88 Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Keep Your Data Safe

Penyulitan Data

Dasar Kuki

Keselamatan Akaun

Tempoh Penyimpanan

Permintaan Akses Data

Penghapusan Data

Your Privacy Questions, Answered

01 What personal data does hijau88 collect when I open an account?

02 Does hijau88 share my data with third parties?

03 How can I access the personal data hijau88 holds about me?

04 Can I ask hijau88 to delete my personal data?

05 How does hijau88 use cookies on its platform?

06 Is my payment data safe when I deposit using Touch 'n Go or GrabPay?

07 How do I contact the hijau88 privacy team if I have a concern?

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